Friday 16 November 2018

Virgin Media and EE fined millions for overcharging customers on broadband and mobiles.



Virgin Media has stated it "strongly disagrees" with the
conclusion reached by Ofcom (Image: Getty • Virgin)

VIRGIN Media and EE have been fined millions after UK regulator Ofcom declared both had overcharged customers paying for broadband and mobile plans.


Virgin Media has been fined £7million while EE has been hit with a staggering £6.3million charge.

Ofcom explained such a conclusion was reached after it carried out an investigation into early exit charges from both providers.

The regulator said: "Phone and broadband companies can charge customers who decide not to see out the minimum term of their contracts.

"But under Ofcom rules, those charges must be made clear to customers, and must not make switching to another provider too costly."



By Joseph Carey.
Full story at Express.


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