BT fined £17.5m after service outage sees 14,000 emergency calls unable to connect

BT

BT has been fined £17.5m after a network failure meant 14,000 emergency calls were unable to made.

The company connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.

On Sunday 25 June 2023, BT experienced a network fault that affected its ability to connect calls to emergency services between 06:24 and 16:56.

During the incident, nearly 14,000 call attempts – from 12,392 different callers – were unsuccessful, though there were no reports of serious harm as a result.

By Gabriel McKay.

Full story at Yahoo News.