Sonos, software, and Stockholm syndrome: what went wrong in 2024

There’s no worse feeling when it comes to tech than that sense of hopelessness that we’ve all felt at one time or another. When your phone won’t connect. When your screen shatters through no fault of your own. When your printer is … being a printer. When you still love that product but are stuck waiting for it to work.

Sonos owners have been in their own special circle of hell since mid-May, when a now-infamous update to the Sonos app and the platform as a whole went very, very wrong. Not helping matters is that the upgrade-that-wasn’t has hit folks in different ways. Some have reported few problems. Others have serious issues getting their Sonos system — which until now had been mostly rock solid in its ability to play music wirelessly throughout a house — to do anything at all.

There are a lot of moving parts to the Sonos ecosystem. And the simple fact is that those of us on the customer side of the equation have no idea what really happened, just how broken things are, and what Sonos needs to do to get back on the right track.

By Phil Nickinson
Full story at Yahoo News.